Skip to content Skip to footer

Support Services

Support Services

Improve your operational effectiveness Accelerate technology availability and reduce operational complexity. We provide client-centric, data-driven IT Support Services across multiple vendors, delivered through our innovative digital capabilities and deep technical expertise. This gives you higher availability, reduced operational complexity, and improves the return on your IT assets – freeing your IT staff to focus on innovation and transformation. Leverage the innovative digital capabilities of our services platform, Manage Center portal, and skills within our Global Delivery Centers to help you get the most out of your technology.

Additional Services

Proactive Support Services

Proactive Support Services for business continuity

Uptime Support Services

Why Brands Choose NexGen For Support Services

Experience Led & Outcome Focused

We help brands understand the role digital can play in realizing strategic opportunities and solving real world business problems, always keeping the focus on the customer's experience and the results generated.

Proven, Rapid, Agile & Trusted Delivery Methods

Using agile methodology, always keeping you in the loop. Streamlined delivery, cost effective engagements, designed to match your goals, your timeline and your budget.

Experienced Developers

Our mobile web developers create solutions that work seamlessly across all platforms and operating systems: smartphone, tablet or laptop or running iOS, Android. 

Transparent, Collaborative, Communicative

Complete project visibility and multiple open lines of communication from day one. We are available when you need us and continually updating you on your project’s status.

FAQs

“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24×7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.
A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA) and is delivered over the internet.
Great, No Problem! Many of our customers have a designated Internal IT Support person or in-house IT Department to handle the day-to-day technical issues and minor network issues. These organizations often count on us for the most advanced and critical IT Support functions, such as strategic advice, technical projects, second opinions, Advanced IT Security and Advanced Business Application Support.
Over the last decade we have built relationships with many large and well-known distributors that offer us the discount to pass on to our clients. We can usually meet or beat advertised prices on hardware, software and we are always happy to offer unbiased product recommendations. We also offer a financing option with a great leasing company that understands the IT industry and it change cycles.