• 7+
    Years in Support Service
  • 50+
    Support Engineers
  • 30+
    Support Implementations

With the growth of overall mobile ecosystem, on-the-go browsing, and information exchange, it is quintessential to provide a consistent omnichannel user experience. An intuitive and experiential UX enhances the engagement, generates recall and increases retention. Our mobility solutions aim to provide compelling multi-channel UX after extensive user research, design modeling and tailored application development for all platforms.

24x7 Support
We cover the entire gamut of mobility solutions including UX design, native & hybrid development & mobile application testing.
24x7 support

ACCURATE AND RESPONSIVE TECHNICAL 24X7 SUPPORT @ NexGen

NexGen recognises the importance of delivering support services with not only the experience and technical knowledge but also with the understanding of our client’s compliance requirements. NexGen provides global support, reducing the associated risks and business disruption on production. We have support team of experienced and dedicated consultants is committed to delivering timely response. Our highly trained product experts can work directly with your teams and triage your related problems to assess your needs.

Our Offerings

Our Offerings

Minimize production downtime or slowdown with our support services, designed to manage your company’s needs from diagnosis to correction.

  • 24/7/365 worldwide support availability – helping to minimize production disruption
  • Dedicated web, email and onsite support options
  • Industry leading SLA commitments – ensuring you get the level of support your business needs
  • Advanced support ticket management and service intelligence.
  • IT service management based on best practises
  • Constant client happiness survey and performance monitoring
  • Available for customer specific configurations and customisations
  • Experienced & knowledgeable team – consultants with a unique understanding of the industry
Testimonials

After 3 years of relationship and execution of some very large projects, NexGen is no more a vendor or a partner. It has become our own development team (just sitting somewhere else). Agile methods combined with a crack development team make working with NexGen a very smooth experience.

NexGen has a team which is highly focused on technical acumen internally and this is really impressive. NexGen is also offering flexibility in the partnership and adding greater value than just technical excellence. It has been a great journey and we really appreciate all the efforts.

  •  
    Joon Kim
    Mikael AnderssonE-commerce Head, Mat.se
  •  
    Joon Kim
    Joon KimDirector of Cloud Platform Development, Westcon