Lead Business Analyst, Service Solutions

NexGen IOT Solutions
May 3, 2023
Fort Lauderdale, Florida, United States, United States of America
Job Type


Position: Lead Business Analyst, Service Solutions

Location: Fort Lauderdale, Florida, United States (Onsite)

Type: Full Time


Primary Job Responsibilities:

  • Build and maintain relationships with business stakeholders across CSG, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities
  • Take data driven approach to influence stakeholders on design, solutions, and business processes.
  • Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.
  • Design and implement Salesforce.com based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.
  • Support Project Managers planning, execution and management of project deliverables and risks; work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.
  • Coach, guide, and mentor others in the team. Educate other analysts especially junior analysts on best practices, business processes and company policies.
  • Independently lead projects and manage multiple priorities and manage expectations of stakeholders. As a lead, translate business requirements into functional solutions and coordinate the build with IT. Work closely with business, offshore team, and IT to provide solutions to business needs.


  • Excellent Business Acumen skill with excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally. Often takes a leading role in senior level presentations with management teams.
  • Strong understanding of Salesforce.com capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders, strong organizational and analytical skills with attention to detail.
  • Ability to accept and manage changing priorities and address issues quickly and professionally
  • Must Have: Sales Cloud experience or Service Cloud experience or related certifications
  • Requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience.


SKILLS AND CERTIFICATIONS [note: bold skills and certification are required]
Salesforce.com Service Cloud, Salesforce.com Sales Cloud
Business Acumen
Business Analysis
Business process know-how on Service cloud and Customer Success portfolio

Drop files here browse files ...

Related Jobs

Program Manager   Northridge, CA, United States of America new
June 2, 2023
Senior iOS Developer   Northridge, CA, United States of America new
June 1, 2023
Solution Architect   Irving, TX (Hybrid), United States of America new
May 29, 2023
AWS Developer   Columbus,OH, United States of America
May 24, 2023
Data & Analytics Manager   Dallas, United States of America
May 19, 2023
Are you sure you want to delete this file?

Get Free Consultation

Latest Announcement

© Copyright 2021 All rights reserved by NexGen IOT Solutions