Lead Business Analyst, Service Solutions

Position: Lead Business Analyst, Service Solutions

Location: Fort Lauderdale, Florida, United States (Onsite)

Type: Full Time

Primary Job Responsibilities:

• Build and maintain relationships with business stakeholders across CSG, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities
• Take data driven approach to influence stakeholders on design, solutions, and business processes.
• Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.
• Design and implement Salesforce.com based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.
• Support Project Managers planning, execution and management of project deliverables and risks; work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.
• Coach, guide, and mentor others in the team. Educate other analysts especially junior analysts on best practices, business processes and company policies.
• Independently lead projects and manage multiple priorities and manage expectations of stakeholders. As a lead, translate business requirements into functional solutions and coordinate the build with IT. Work closely with business, offshore team, and IT to provide solutions to business needs.

Qualifications:

• Excellent Business Acumen skill with excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally. Often takes a leading role in senior level presentations with management teams.
• Strong understanding of Salesforce.com capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders, strong organizational and analytical skills with attention to detail.
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Must Have: Sales Cloud experience or Service Cloud experience or related certifications
• Requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience.

SKILLS AND CERTIFICATIONS [note: bold skills and certification are required]
Salesforce.com Service Cloud, Salesforce.com Sales Cloud
Business Acumen
Business Analysis
Business process know-how on Service cloud and Customer Success portfolio