Experience : 1-2 years minimum, 12 Hours shift (8am -8pm)
Skills : Comm Skills, microsoft office, Awareness about collection, Authentication, Authorisation and settlement, Technically proficient and Responding to customer queries in a timely and accurate way.
Job Description :
- Respond to customer queries in a timely and accurate way
- Provide resolutions to customers who raise tickets, while they are stuck at the payment gateway.
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Salary - As per Market Standards